Job Description
MasterStart is committed to diversity, equity, and inclusion. In alignment with our B-BBEE and Employment Equity objectives, we strongly encourage applications from people with disabilities. All applications will be reviewed and considered fairly in accordance with the Employment Equity Act.
MasterStart is not simply an EdTech company or a Business School – we are a Movement. We exist to empower learners and organisations to think, apply, and grow by building skills and capabilities that create thriving careers and resilient businesses in a fast-changing world.
We are looking for a motivated and detail-oriented Learner Success Coordinator Intern to join our team. This internship provides hands-on experience in learner support, academic coordination, and administrative operations within a dynamic and fast-growing organisation.
The successful candidate will work closely with our Learner Success Coaches and Academic Operations team to ensure that our learners receive world-class support throughout their learning journey. You will play an important role in coordinating academic activities, providing administrative support, and contributing to a high-quality learner experience.
Key Responsibilities
- Support Learner Success Coaches with academic coordination, course administration, and learner engagement.
- Act as a first point of contact for learners and manage email and telephonic queries professionally.
- Monitor learner progress and maintain accurate records in line with POPIA and company standards.
- Assist with course scheduling, certificate preparation, and data management.
- Contribute to the ongoing improvement of learner success processes and reporting.
Requirements
- Diploma (NQF 6) or Bachelor’s degree in Business Management, Administration, or a related field.
- Excellent organisational and coordination skills.
- Strong communication and interpersonal abilities.
- Tech-savvy with a working knowledge of MS Office and digital collaboration tools.
- Passion for education, learner engagement, and operational efficiency.
- Reliable internet connectivity and a professional, quiet remote working environment.