## Job Description
### Key Responsibilities
– To provide technical support to buyers and suppliers as necessary.
– Manage the specific area’s sample approval process within SLA.
– Ensure import orders are released on the Shipping system.
– Work closely with suppliers to communicate technical requirements and address any production challenges.
– Capture reports on Horizon and QMS system across the departments.
– Maintain accurate records of sample performance, textile testing results, and quality control outcomes on TFG’s systems.
– Stay updated on industry trends, emerging technologies, and new materials to drive innovation and improvement.
– To conduct Product Benchmarking as required by the Lead Technologist.
– To regularly monitor the quality standards of delivered goods to stores, customer returns & the quality standards of product within the stores of our major competitors.
– Answer and follow up customer complaints regarding quality and undertake relevant investigation as required.