Volvo: Action Service Internships 2025
The main purpose of the role is to ensure efficient communication and activities between all parties involved in a breakdown. The parties involved are the customer, driver, home dealer, repairing dealer, and market.
Reporting: This position reports to the Customer Support Manager.
Job Objectives:
- Handle the full breakdown process in the required languages for all products supported within the department and according to the procedures.
- Assure proactive follow-up on open cases via the monitor info Standards and take over cases at the beginning of a shift.
- Secure financial arrangements related to a breakdown according to warranty, soft products, and financial routines; answer questions of customers and dealers regarding these topics.
- Escalate cases according to the escalation process.
- Utilize acquired technical understanding to communicate with all parties in a correct and clear way.
- Participate actively in continuous improvement activities.
- Develop and maintain a proactive working relationship with all employees and customers of all Volvo Group companies.
- Take an active participation within departmental team meetings (daily, monthly, and Info sessions).
- Be responsible for understanding the operational strategies, objectives, and KPIs for the VAS breakdown operation.
Requirements:
- Grade 12 / Matriculation certificate.
- Tertiary qualification or currently pursuing one.
- Experience in customer and personal service will be advantageous.
- Clerical experience will be advantageous.
- Call Centre experience will be advantageous.
Skills and Competencies:
- Computer literate, MS Office (Word, Excel, PowerPoint).
- Good command of the English language.
- Strong organizational and time management skills.
- Team player.
- Service orientation.
- Critical thinking.
- Ability to work on your own initiative.
- Excellent verbal and written communication skills.
- Willingness to acknowledge and work with Volvo’s corporate values as defined in the ‘Volvo Way’.
- Proven ability to solve problems.
- Team player with the ability to communicate with people at all levels across the business.
Apply Online for the Volvo: Action Service Internships 2025