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Vodacom Hiring Entry Level Resolution Agents

By /

Requirements:

  • Have a Grade 12 / Matric Certificate
  • Post-matric qualification will be advantageous
  • Computer proficiency
  • Effective verbal and written communication skills
  • Attentive listening skills

Skills and Competencies:

  • Basic knowledge of Microsoft (Word, Excel & PowerPoint)
  • Basic knowledge of the sales environment
  • Sound knowledge of accounting (statements and invoices)
  • Telecommunication landscape advantageous
  • Negotiation skills
  • Decision-making skills
  • Pro-active customer care
  • Logical thinking
  • Active / effective listening skills
  • Coping with pressures and setbacks
  • Persuading and influencing
  • Deciding and initiating action
  • Working across various channels (voice, chat, and emails)
  • Planning and organizing
  • Working with people
  • Presenting and communicating information
  • Delivering results and meeting customer expectations
  • Relating and networking
  • Writing business emails
  • Self-management (ability to work remotely)
  • Selling and negotiation skills
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