Travel Agency Internship – Administration & Operations
About HotelJobs
We are a luxury travel company specializing in tailor-made journeys and exceptional experiences. Our team collaborates with international clients, luxury lodges, and travel partners to design seamless and memorable itineraries across Southern and East Africa.
Position Overview
We are seeking a fast-paced, detail-oriented Travel Intern with a strong administrative background and passion for the travel industry. This full-time remote internship offers hands-on experience in travel operations, itinerary preparation, supplier communication, and administrative support. The position is USA-based and runs for 1 year and 3 months, starting on 30 April 2026.
Job Description
Key Responsibilities
- Assist with administrative and operational tasks within the travel team
- Update pre-travel documents and intranet records including safari details
- Create itineraries using Axus and Safari Portal based on costing and invoices
- Track confirmed bookings in Excel and remind consultants of deposit/balance due dates
- Open client/support WhatsApp groups one week before travel
- Collect client information, verify passports, visas, and Cape Town Touring completion
- Monitor client folders and notify consultants of missing information
- Communicate with suppliers to request final confirmations and vouchers
- Support data entry, filing, and document management ensuring accuracy and organization
- Provide general support to travel consultants
Requirements
- Preference for hospitality or tourism graduates
- Strong administrative and organizational skills with exceptional attention to detail
- Excellent written and verbal communication skills
- Proficient in Microsoft Office (Excel, Word, Outlook)
- Safari Portal proficiency is a plus
- Ability to manage multiple tasks and meet deadlines
- Positive attitude with a willingness to learn quickly
- Interest in travel, tourism, or hospitality industries
Working Hours
Monday to Friday from 10:00 to 19:30. Availability via WhatsApp is required during client travel periods. South African public holidays are observed as days off.
Remote Work Requirements
- Back-up power supply
- Noise-cancelling headset
- Quiet room free from distractions
- Laptop with reliable internet connection (minimum 20 Mbps upload/download)
- Valid passport