Responsibilities
Interns will perform a variety of tasks that may include research, analysis, administration, process, and project work that adds value to the business area. Key responsibilities include:
- Adhering to the organization’s shared values, service standards, and Treating Customers Fairly outcomes in customer interactions.
- Resolving customer dissatisfaction or complaints and taking ownership of the problem.
- Communicating with customers according to agreed standards.
- Collecting customer feedback to help improve customer service.
- Ensuring that product knowledge and advice are technically accurate.
- Working with enhanced processes and procedures to maintain operational efficiencies.
- Ensuring adherence to quality standards.
- Maintaining accurate activity reports.
- Investigating innovative ways to optimize processes.
- Contributing to the alignment of business processes to customer service.
- Advising line management on potential opportunities for process and system improvements.
- Demonstrating the shared value of continuous improvement.
- Taking pride in the organization’s brand services and products by consistently delivering on the brand’s promise.
- Following through to ensure that personal quality and productivity standards are maintained.
- Staying relevant and up to date with legislation and new developments.
- Maintaining a positive attitude and responding openly to feedback.
- Managing stress in ways that do not negatively impact others.
- Planning and managing workflow while anticipating obstacles and juggling priorities.
- Taking ownership of personal career development by leveraging formal and informal opportunities.
- Reading situations and organizational realities effectively.
- Setting aside personal agendas for the greater good.
- Acting in an ethical, transparent, and morally defensible manner, including highlighting unethical practices.
- Sharing, debating, and communicating learnings.
- Flagging and debating issues constructively.
- Promoting a friendly and cooperative climate.