Job Description
About Old Mutual Life Assurance Company (SA) Ltd
Old Mutual is a leading African financial services organisation committed to unlocking the African opportunity through diverse talent. Operating across 14 countries, Old Mutual offers a broad range of financial solutions including Life and Savings, Property and Casualty, Asset Management, and Banking and Lending. Our purpose is to Champion Mutually Positive Futures Every Day by delivering exceptional customer experiences supported by a strong employee culture.
What is a Trainee Call Centre Agent?
The Trainee Call Centre Agent role at Old Mutual involves marketing financial products telephonically to new and existing clients. This role is ideal for graduates or experienced professionals seeking to advance their careers within a reputable financial services company.
Key Responsibilities
- Market Old Mutual products to clients in line with their financial goals and needs.
- Deliver superior customer service through effective time and task management.
- Support clients in achieving positive financial futures and asset protection.
Requirements
Qualifications and Experience
- Matric/Grade 12 certificate.
- 6-12 months outbound call centre or retail sales experience.
- Previous financial services experience is desirable.
- Clear credit and criminal records.
- Computer literacy, including MS Office proficiency.
- Excellent verbal and written communication skills.
Personal Qualities
- Strong interpersonal and customer-oriented skills.
- Target and results-driven mindset.
- Resilience in handling setbacks.
- Ability to influence and engage clients effectively.
- Motivated by financial rewards.
- Good time management and organizational skills.
Skills
- Consultative Selling
- Customer Complaint and Feedback Management
- Customer Relationship Management (CRM) Software
- Digital Consumer Engagement
- Identifying Sales Opportunities and Upselling
- Data Management and Sales Data Analysis
- Effective Communication and Interpersonal Savvy
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