Job Description:
Responsibilities:
- Install and configure customer premise routers for FTTH (Fiber to the Home) and FTTB (Fiber to the Business) connections.
- Perform site assessments to determine optimal router placement and signal coverage.
- Connect fiber optic cables to routers and ensure proper signal testing and verification.
- Assist with troubleshooting connectivity issues and performing basic maintenance.
- Educate customers on the proper use of installed equipment and provide basic training.
- Document installation activities, including capturing installation photos, completing reports, and updating ticketing systems.
- Adhere to safety protocols and company policies during all installations.
- Maintain professional communication with customers.
- Collaborate with the technical support team to resolve network issues remotely when on-site assistance is needed.
- Keep inventory of installation equipment, tools, and consumables.