**Customer Specific Responsibilities**
– Ensure guest satisfaction by attending to their requests and inquiries courteously and efficiently.
– Ensure that all logistics duties are performed with minimal interruption and inconvenience to guests.
– Acknowledge guests using the appropriate levels of discretion and the correct forms of address.
– Report or hand in any property belonging to the guest left in the room.
– Ensure that areas where jobs are undertaken are left clean and ready for use.
– Always display a polite and gracious manner.
**People Specific Responsibilities**
– Support a culture of service excellence, taking pride in work, and paying attention to detail.
– Attend and participate in all training, including safety, service, product knowledge, customer care, and cultural awareness.
– Communicate accurately and timely to ensure speed and quality of logistical services.
– Advise management of any complaints, observations, or maintenance needs to ensure issues are addressed.
– Use personal protective equipment as instructed.
**Qualifications**
– Bachelor’s degree in accounting or equivalent.
– Proficient in Microsoft Office applications.
– Ability to communicate effectively in English and other official languages.
– Dedicated to achieving high standards by collaborating with others.
– Demonstrates exceptional levels of integrity.
– Ability to work effectively under pressure and manage demands.