Job Description
Progressive Technology is seeking a motivated Entry Level Technical Executive to join our team in the industrial equipment sector. This remote position is an excellent opportunity for fresh graduates or early-career professionals who are eager to begin their career in a technical and customer-focused environment. The role involves assisting in technical support, documentation, troubleshooting, and coordination with clients and internal teams to ensure seamless operations of industrial equipment solutions.
Key Responsibilities
- Provide first-level technical support to clients for industrial equipment via phone, email, or virtual platforms.
- Assist in preparing technical reports, equipment documentation, and user manuals.
- Coordinate with senior engineers and product specialists to resolve complex issues.
- Conduct remote demonstrations, product overviews, and basic troubleshooting sessions for clients.
- Maintain accurate records of client interactions, issues, and solutions in the company system.
- Collaborate with cross-functional teams to ensure smooth equipment delivery, installation guidance, and after-sales service.
- Stay updated with the latest industry trends and product developments.
- Support the sales and technical teams with pre-sales and post-sales activities when required.
Requirements
Required Skills and Qualifications
- Bachelor’s degree or diploma in Engineering, Mechanical, Electrical, Industrial Technology, or a related field.
- Strong communication skills, both written and verbal.
- Basic understanding of industrial equipment, machinery, or technical systems (training will be provided).
- Proficiency in MS Office (Word, Excel, PowerPoint) and familiarity with remote support tools.
- Excellent problem-solving skills with an ability to work independently and in a team environment.
- Eagerness to learn and grow in a technical career.
Experience
- No prior experience required – freshers and recent graduates are encouraged to apply.
- Any internship or academic project experience in industrial technology, equipment handling, or technical support will be an advantage.
Working Hours
- Flexible remote working schedule.
- Standard working hours: Monday to Friday, 9:00 AM – 6:00 PM (with flexibility based on client needs).
- Occasional extended hours may be required during critical project support or client deadlines.
Knowledge, Skills, and Abilities
- Basic knowledge of mechanical and industrial equipment operations.
- Ability to explain technical concepts to non-technical clients in a simple and clear manner.
- Strong organizational and multitasking abilities.
- Adaptability to new tools, processes, and technologies.
- Team player mindset with a proactive approach to problem-solving.
Benefits
- Competitive entry-level salary package.
- Work-from-home flexibility.
- Structured onboarding and training program for career development.
- Opportunities to work with experienced professionals in the industrial equipment industry.
- Health and wellness benefits (as per company policy).
- Career growth opportunities within Progressive Technology.
How to Apply
Interested candidates are invited to submit their resume and a brief cover letter outlining their interest in the role to our careers page. Shortlisted candidates will be contacted for the next steps, including a virtual interview and technical assessment.