Dis-Chem Pharmacies in Midrand has an exciting opportunity for an Entry Level Receptionist to join their team. The primary responsibility of this role is to attend to patients both on the phone and in person, coordinating appointments and managing documentation to ensure the clinic runs smoothly and supports the delivery of quality patient care.
Responsibilities:
- Register patients according to established standards.
- Assist patients in completing necessary medical forms, including medical insurances.
- Monitor and maintain clinical equipment, stationery, and medication required.
- Inform patients of clinic procedures and manage patient records.
- Open new patient files according to standard procedures.
- Ensure patient information is accurate.
- Process medical aid payments.
- Move patients through appointments as scheduled.
- Obtain medical reports if required.
- Ensure the reception area is clean and maintained to safeguard patient privacy and confidentiality.
- Answer all incoming calls within a reasonable time according to Dis-Chem standards.
- Use proper telephone etiquette when speaking with patients over the phone.
- Provide relevant and accurate information to callers regarding their requests, questions, or concerns.
- Take down caller details on all calls that come through to the switchboard for the third time and email the relevant staff.
- Ensure you are taking the correct message from callers—repeat the message to the caller for confirmation.
- Take extra care when recording caller contact details—repeat the details to the caller for confirmation.
- Ask the caller adequate questions to ensure the correct message is transferred.
- Ensure that messages or calls get transferred to the correct person at all times.
- Assist walk-in guests in reaching staff regarding meetings and/or deliveries.
- Provide customers with area codes, work telephone numbers, and other relevant information when requested.
- Ensure customers, guests, and callers receive relevant feedback, in a timely manner, regarding queries.
- Help patients in distress by responding to emergencies.
- Advise and assist patients regarding medical aid authorization procedures.
- Follow up with patients regarding any feedback requested.
Requirements:
- Grade 12 / Matric certificate
- Must be a South African citizen
- Clear criminal and credit record
Skills and Competencies:
- Ability to work under pressure
- Deadline driven
- Ability to follow and give oral and written instructions
Apply Online for the Dis-Chem Pharmacies: Entry Level Receptionist Position