Responsibilities:
- Adhere to Dis-Chem’s customer service policies and procedures.
- Establish a professional relationship with customers.
- Report customer complaints and compliments to the Frontline Supervisor or store management.
- Adhere to the customer turnover hourly rate.
- Be aware of current sales and promotions.
- Ensure colleagues and customers are not exposed to any risk.
- Carry out and manage Dis-Chem 5-star communication principles.
- Be responsible for cash flow.
- Ensure all line voids and price changes are approved and signed off by the supervisor.
- Exchange merchandise for customers and accept returned goods when authorized.
- Transact all purchases – receive and process all payments (cash, bank cards, vouchers, coupons, and other forms of payments accepted by Dis-Chem).
- Process all loyalty cards, including those of our accelerator partners (Discovery Health Care, Medihelp Lifestage, Momentum Multiply, Legacy Lifestyle, ABSA Rewards, and eBucks).
- Ensure cash is placed in the drop safe according to Dis-Chem’s SOPs.
- Ensure usage of your code and password is restricted to only you, is safe, and is changed regularly.
- Ensure all outgoing stock/items/scripts are scanned and paid for.
- Ensure that all money is strictly kept safely and securely inside the till.
- Handle daily takings confidentially and only discuss with management.
- Be alert, recognize, and report suspicious behavior to management.
- Address queries regarding store merchandise.
- Adhere to Dis-Chem’s security policies and procedures.