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Business Operations Internship: Key Insights

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Job Description

Business Operations Intern at Freeway Fleet Systems Ltd

Freeway Fleet Systems Ltd is seeking a motivated Business Operations Intern to support various aspects of our fleet software business. This internship offers hands-on experience in business development, software implementation, and customer support within the fleet management industry.

Key Responsibilities

  • Conduct market research and analyse industry trends to identify potential clients
  • Develop and maintain prospect lists, databases, and CRM systems
  • Assist in targeted sales outreach via emails, phone calls, and social media platforms
  • Engage with potential clients to understand needs and demonstrate software solutions
  • Collaborate with sales, marketing, and support teams to align business development efforts
  • Analyse competitor activities and market news to inform strategies
  • Meet targets for outreach, follow-ups, and lead generation
  • Assist Implementation Managers with planning and executing software onboarding projects
  • Configure, test, and document software setups for new clients
  • Conduct data imports, integrations, and manage migrations
  • Offer client training and technical support to ensure seamless software usage
  • Resolve or escalate client inquiries and troubleshoot software issues
  • Maintain FAQs, user guides, and track client issues using CRM and ticketing systems
  • Provide feedback and suggest improvements to business development and support processes
  • Achieve customer satisfaction and response time goals
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