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ABSA Hiring Call Centre Agents: Exciting Inbound and Outbound Opportunities Available

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ABSA Call Centre Agents Recruitment: Inbound & Outbound Roles

Role Purpose: Deliver daily knowledge-based tasks to achieve predefined objectives in line with established Standard Operating Procedures (SOPs).

Key Responsibilities

  • Service Level Agreements: Maintain availability to cardholders, branch staff, and merchants, providing essential informational support to meet and exceed contracted service levels.
  • Customer Experience: Deliver outstanding service to ensure high levels of customer satisfaction and loyalty.
  • Compliance & Risk Management: Execute all activities in strict adherence to relevant control measures, compliance requirements, and quality standards to mitigate risks.
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