Are you ready to take your customer service career to the next level? Postbank is looking for dynamic individuals to join their team as Team Leads in Customer Services. With vacancies across multiple provinces, this is your chance to make a significant impact in a reputable financial institution. Read on to learn more about the role and how to apply.
About the Team Lead Customer Services Role
Job Title: Team Lead Customer Services
Reports To: Regional Operations Manager
Business Unit: Postbank Operations
Position Status: Fixed-Term Contract
Application Deadline: 09 July 2024
As a Team Lead in Customer Services, you will be responsible for overseeing the functionality and efficiency of distribution sites, ensuring that staff adhere to standard operating procedures (SOPs), and managing customer interactions. Your role is crucial in maintaining smooth operations and high levels of customer satisfaction.
Job Responsibilities
- Equipment and System Management: Conduct pre-tests on equipment, ensure access to front-end systems, and report issues to Regional Operations Managers.
- Site Operations: Ensure all distribution sites are operational, including the availability of marketing materials, stationery, cards, and equipment. Escalate issues as necessary.
- Staff Management: Ensure appropriate staffing levels at each site, re-allocate customer service clerks as required, and handle staff issues.
- Attendance Monitoring: Oversee the completion and submission of attendance registers and weekly time sheets.
- Reporting and Issue Resolution: Submit daily reports and statistics, address system-related issues, and handle customer complaints promptly.
- Ad Hoc Duties: Occasionally issue cards to customers and perform other tasks as required.