Job Description
About the Role
Collinson is seeking fluent German speakers to join our customer service and claims team. Proficiency in German and English is essential, and we provide full training to develop your skills in claims handling, systems, and customer support. This is an excellent opportunity to start a career in insurance with comprehensive support.
Key Responsibilities
- Assist German-speaking customers with claims and policy inquiries via phone and email
- Guide customers through the claims process clearly and supportively
- Handle queries and service requests professionally
- Identify and escalate potential fraud cases
- Provide care and support to vulnerable customers
- Collaborate with the team to deliver excellent service and achieve performance goals
Requirements
- Fluent in German and English, both written and spoken (essential)
- Strong communication skills with a friendly and helpful attitude
- Willingness to learn; no prior insurance experience required
- Comfortable using computers and learning new systems
What Collinson Provides
- Full training with no prior claims experience needed
- Supportive team environment and structured onboarding
- Career development opportunities
- Competitive salary and benefits
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