Position Overview
Bidvest Insurance is offering a Learnership Programme for 2025 / 2026. The role is responsible for gathering information (telephonically or via email) required for accurate assessment of Value Added Product Claims.
Responsibilities
- Provide policyholders with exceptional service and customer experience whilst dealing with all types of queries relating to claims and policy benefits
- Capture claims correctly and accurately
- Confirm that the claim information is correct and valid
- Check the status of the policy & receipt of premium to facilitate claim processing
- Ensure all required supporting documentation is obtained and attached to the claims administration system
- Manage queries raised by policyholders, suppliers, and internal stakeholders relating to claims
- Process refunds to clients, dealers, or finance houses when required
- Process payments to clients and suppliers when required
- Correspond with clients regarding claims outcomes and requirements for future claims
- Document all interactions and developments on the claims administration systems
- Ensure timely resolution of queries requiring intervention/correction
- Update policy information on the system when changes occur
- Manage all telephonic queries in a professional and efficient manner
- Embed the principles of TCF (Treating Customers Fairly) in all customer interactions