Business Admin Services Learnerships 2025-2026

Tracker: Business Admin Services Learnerships 2025 / 2026

This learnership is tailored for candidates eager to enhance their business administration skills while acquiring practical workplace experience. The program aligns with the Further Education and Training Certificate: Business Administration Services (SAQA ID 61595) and offers a structured learning pathway to equip learners with essential administrative and business-related competencies.

Learners will be placed in the following Departments:

• Customer Engagement
• Acquisitions & Scheduling

Responsibilities:

Responsibilities include but are not limited to:

• Performing general administrative tasks such as filing, record-keeping, and data capturing.
• Attending theoretical sessions one day a week for the duration of the learnership or as required.
• Assisting with document preparation, including reports, presentations, and spreadsheets.
• Managing communication via emails, telephone calls, and in-person interactions.
• Providing customer service and support to internal and external stakeholders.
• Resolving queries received from Tracker Clients according to relevant SOP and company standards.
• Contributing towards maintaining a departmental Abandonment Rate and Service Level according to company standards.
• Accurate data capturing and updating of client information while engaging with clients.
• Ensuring Customer Service standards are upheld in a highly pressurized environment.
• Following up on clients’ outstanding queries.
• Maintaining accurate record-keeping of statistics as per stipulated guidelines.
• Effectively utilizing the post-call service rating system.
• Interpreting the financial system and assisting clients with basic financial and legal queries.
• Contributing to effective retention of customers through excellent query resolution and demonstrating patience in understanding customer complaints.

Requirements:

• South African citizen with a valid ID, aged 18-35 with no criminal record.
• Grade 12 / Matric with level 4/D symbol in English and Level 3/E symbol in Mathematics or Maths Literacy.
• Currently unemployed and not studying.
• Basic computer literacy (MS Office – Word, Excel, PowerPoint, and Outlook).
• Good communication skills (verbal and written).
• Ability to work in a structured and professional environment.
• A positive attitude, willingness to learn, and a strong work ethic.
• A passion for customer service and a professional demeanor at all times.
• The ability to cope with a constantly changing and pressurized environment.
• The ability to work in a multi-skilled environment.
• Excellent interpersonal skills and attention to detail.