Department of Justice: Entry Level Administration Clerk (Call Centre Agent)
The Department of Justice and Constitutional Development invites unemployed youth to apply for the following government entry-level job positions.
Job Level: Grade 12 / Junior / Entry Level SA Government Jobs
Position Title: Administration Clerk (Call Centre Agent)
Reference No: 25/78/IDS
Location: National Office: Pretoria
Salary: R228,321 – R268,950 per annum
Responsibilities:
- Handle all inbound and outbound calls.
- Resolve customer queries through e-mail, walk-ins, and other platforms.
- Provide information for reporting and customer satisfaction purposes.
- Render general clerical support services.
Requirements:
- Grade 12 or equivalent qualification.
- Knowledge of procedures and processes applied in Call Centre and Office Management.
- Knowledge of provisioning of Call Centre administration procedures and processes.
- Knowledge of capturing, document tracking, storage, and retrieval.
- Knowledge and application of relevant Public Service and Departmental legislation/prescripts/policies and procedures.
Skills and Competencies:
- Communication (verbal and written) skills.
- Computer literacy.
- Problem-solving abilities.
- Good interpersonal relations.
- Planning and organizing skills.
- Proper usage of presentation equipment.
- Sound organizational skills.
- Ability to correctly interpret relevant documentation.
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