Shop Assistant Cashier

Clicks: Shop Assistant / Cashier

Role Purpose: To deliver service excellence through efficient customer service, point of sale (POS) operational activities, and merchandising in-store that leads to a positive customer experience.

Responsibilities:

• Efficiently execute all operational activities at the point of sale in a timely manner.
• Maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• Ensure the safe handling of cash at all times.
• Proactively promote Clicks’ clubcard and enroll new clubcard members to achieve participation targets.
• Make customers aware of promotions to positively affect sales and ensure customers “feel good and pay less.”
• Deliver superior customer service by acting as a brand ambassador, being visible, and offering a friendly and professional service.
• Efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• Support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• Maintain updated knowledge on products, ranges, promotions, and events to provide accurate information to customers at all times.

Requirements:

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at Grade 12 level

Desirable / Advantageous: Experience in a customer-facing role within a retail/FMCG store operations environment.

Knowledge, Skills, and Competencies:

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence
• Planning and organizing skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills
• Relating and networking
• Following instructions and procedures
• Delivering results and meeting customer expectations
• Working with people
• Persuading and influencing
• Planning and organizing
• Coping with pressures and setbacks