FNB Learnership Opportunities for 2025: Unlock Your Career Potential

FNB Learnership Opportunities 2025

The Learner role at FNB is a developmental position designed for individuals who will be completing a formal, registered qualification while gaining valuable work experience. Throughout the employment period, the Learner will be tasked with executing predefined objectives, which include research, analysis, administration, and project work that contribute positively to the business area.

The Learner is expected to meet all qualification requirements, and additional work-related training will be provided as necessary.

Responsibilities:

• Identify and escalate potential risks that may lead to increased costs.
• Demonstrate cost consciousness and awareness of personal contributions to costs.
• Enhance knowledge and understanding of financial processes while adhering to required operating standards.
• Uphold the Organisation’s shared values, service standards, and Treating Customers Fairly (TCF) outcomes during customer interactions.
• Resolve customer dissatisfaction and complaints, taking ownership of the issues and communicating with customers according to agreed standards.
• Collect customer feedback to improve service quality.
• Ensure product knowledge and advice are technically accurate.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Adhere to quality standards and company policies, maintaining accurate activity reports.
• Investigate innovative methods to optimize processes.
• Contribute to aligning business processes with customer service goals.
• Advise management on potential opportunities for process and system improvements.
• Embody the shared value “I get better and better.”
• Collaborate with the team to achieve common goals, reflecting the shared value “We strengthens me.”
• Value individual contributions and show respect for others.
• Share information and knowledge beneficial to the team.
• Respect diversity and value inclusivity.
• Identify effective activities to address personal development gaps.
• Create and review a personal development plan with a team leader, understanding the competencies and skills needed for growth.
• Demonstrate commitment to continuous personal improvement in line with the shared value “I get better and better.”

Requirements:

• Must have a Grade 12 / Matric certificate.
• Computer literate (MS Office).
• No prior work experience required.
• Must be a South African citizen.
• Aged between 18 and 35.
• Currently unemployed.