Sasria: Learnership Programme 2025
Position Title: Claims Learnership
Duration: 12 months contract
Role Purpose: The learners will be responsible for processing and handling claims within the delegated authority by ensuring validity, assessing liability, and negotiating settlements while ensuring excellent customer service and cost containment. The management of claims should be within the governed framework to ensure compliance with short-term insurance regulations.
Responsibilities:
- Perform administration functions – registration of new claims and loading (and authorization) payments.
- Examine and validate new claims and any related documentation thereof.
- Adjust claims and ensure that the merits are in line with Sasria policy cover.
- Ensure that the appropriate documents supporting the quantum are received and the calculations are correct.
- Perform document diary maintenance on the IMS system.
- Update the reserve as per reserving policy and keep a regular follow-up on outstanding proof of quantum.
- Exercise proper judgment and decision-making to analyze the claims exposure, to determine the proper course of action and to appropriately settle the claim within delegated authority.
- Approve claims within delegated authority after verification of all documents and validation thereof under the policy cover.
- Escalate complex and contentious claims to Supervisor.
- Manage and ensure that all other external resources handle the claim within the required procedures and Sasria philosophy.
- Update notes on the system regularly to ensure notes reflect the latest status of the claim.
- Inform the underwriting department of gaps in cover, omitted documents, as well as losses/gains on premium.
- Handle all customer inquiries and queries promptly and in line with policy.
- Negotiate the settlement of claims.
- Liaise with agent companies and brokers regularly on the progress of the claim.
- Update all relevant stakeholders on the progress of the claim.
- Perform any reasonable tasks as and when required by the Line Manager.
Requirements:
- Must have Grade 12 / Matric
- No experience required
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